Returns & Refunds
Our Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Damaged or Defective Items
If your poster arrives damaged or with a printing defect, please contact us within 14 days of delivery with photos of the issue. We will send a replacement at no additional cost.
Wrong Item Received
If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you as quickly as possible.
Change of Mind
Because each poster is printed on demand specifically for you, we are unable to accept returns for change of mind. Please double-check your order details (size, frame option) before completing your purchase.
How to Request a Return
- Email us at support@poster.io
- Include your order number and reason for return
- Attach photos if the item is damaged or defective
- We will respond within 1-2 business days with next steps
Refund Processing
Once we approve your return request, refunds will be processed to your original payment method within 5-7 business days.
Contact Us
For any questions about returns or refunds, please contact: support@poster.io