Frequently Asked Questions

How are the posters created?

Our posters are carefully curated from a collection of unique artistic designs. Each piece is selected and refined by our team to ensure it meets our quality standards for wall art.

What paper quality do you use?

We print on premium 170gsm museum-quality paper with a slight texture that gives prints a refined, artistic feel. The paper is acid-free and archival, meaning your poster will maintain its vibrancy for decades.

What frame options are available?

We offer three frame colors: Black, White, and Natural Wood. All frames are made from high-quality wood with a slim, modern profile. Frames come with plexiglass for safety and durability.

How long does shipping take?

Standard shipping takes 5-10 business days for most locations. Express shipping (2-5 business days) is available at checkout. All orders over $75 qualify for free standard shipping.

Where do you ship from?

We use a global print-on-demand network, which means your poster is printed at the facility closest to your delivery address. This reduces shipping times and our environmental footprint.

Can I track my order?

Yes! Once your order ships, you will receive an email with tracking information so you can follow your package's journey.

What sizes are available?

We offer four sizes: A4 (8.3 × 11.7 in), A3 (11.7 × 16.5 in), A2 (16.5 × 23.4 in), and A1 (23.4 × 33.1 in). You can see a preview of how each size looks in different room settings on the product page.

What if my poster arrives damaged?

If your poster arrives damaged, please contact us within 14 days of delivery with photos of the damage. We will send a replacement at no additional cost.

Can I return a poster?

Because each poster is printed on demand specifically for you, we cannot accept returns for change of mind. However, we will replace any damaged or defective items.

How do I contact customer support?

You can reach our support team at support@poster.io. We typically respond within 1-2 business days.